Refund policy

At Furlow Co., your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee — no questions asked.

HOW TO REQUEST A REFUND
Email us at support@furlowco.com within 30 days of receiving your order. Include your order number and a brief description of the issue. We'll process your refund within 3–5 business days.

CONDITIONS
Items must be unused or defective to qualify for a full refund. Used items may qualify for a partial refund at our discretion. Original shipping costs are non-refundable.

EXCHANGES
We're happy to exchange products for a different size or item. Contact us at support@furlowco.com to arrange an exchange.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please email us with a photo within 7 days of delivery. We'll send a replacement at no extra cost.